luke55 Privacy Policy — Your Data, Your Rights

1 Introduction

This Privacy Policy applies to luke55, accessible at https://luke55.app. It covers all services offered on the platform including Live Casino, Slots, Fish Games, Sports Betting, the VIP programme, Deposits and the luke55 Android app available from the Download page.

When you create an account or use any feature on luke55, you trust us with certain personal information. We do not take that lightly. This document is written in plain language so you actually understand what happens with your data — not buried in legal jargon you have to decode.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming guidelines, both of which form part of your overall agreement with luke55.

2 Data We Collect

We collect different types of information depending on how you interact with luke55. Here is a straightforward breakdown:

We do not collect data we do not need. If a particular feature does not require specific information, we do not ask for it.

3 How We Use Your Data

Every piece of data we collect has a specific, legitimate purpose. Here is how your information is used across the platform:

• Account management: To create, maintain and secure your account, including password recovery and login verification.
• Processing transactions: To handle deposits and withdrawals accurately, including coordination with payment providers like JazzCash, Easypaisa, Raast and bank transfer services.
• Delivering platform features: To run Live Casino sessions, Slots, Fish Games, Sports Betting markets and VIP tier tracking correctly for your account.
• Identity and fraud checks: To verify that accounts are genuine, detect unusual activity and prevent fraud, bonus abuse or money laundering.
• Customer support: To respond to your queries, resolve account issues and follow up on any disputes.
• Responsible gaming: To monitor gaming patterns and intervene where a player shows signs of problematic behaviour, including applying deposit limits or account pauses where requested.
• Platform improvement: To understand how players use luke55 so we can fix problems, improve features and build a better experience over time.
• Communications: To send account-related notifications including deposit confirmations, withdrawal updates, bonus credits and important policy changes. We do not send unsolicited marketing without your consent.

4 Payment Data and Financial Information

When you make a deposit or request a withdrawal on luke55, your transaction is processed through your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer, debit/credit card or mobile wallet. The payment provider handles the actual movement of funds and applies their own privacy practices to your financial data.

On our side, luke55 records the following for each transaction:

• The transaction amount in PKR
• The payment method used (not full card or account numbers)
• The transaction ID or reference number provided by the payment provider
• The date, time and status of the transaction

luke55 does not store full payment card numbers, mobile wallet PINs or internet banking credentials. These details are handled entirely by the payment provider's secure systems. We only retain the reference information necessary to verify, reconcile and support your transactions.

Transaction records are kept as part of your account history and may be used if you raise a payment dispute or request a withdrawal review.

5 Data Sharing and Third Parties

luke55 does not sell your personal data. We share your information only in specific, limited circumstances:

• Payment processors: Your transaction details are shared with the relevant payment provider (JazzCash, Easypaisa, Raast, card networks or banks) only to the extent required to process your deposit or withdrawal.
• Game providers: When you play a game hosted by a third-party provider, a session identifier and account reference may be shared with that provider to run the game. Game providers do not receive your full account details or payment information.
• Fraud and security services: We may use third-party tools to help detect fraud, suspicious account activity or technical abuse. These tools process data under strict confidentiality arrangements.
• Legal obligations: If required by applicable law or a valid legal process, we may disclose account or transaction information to the relevant authorities. We will only do so where legally obliged.
• Business transfers: In the event of a platform merger, acquisition or asset sale, user data may be transferred as part of that transaction. You would be notified before your data is transferred and becomes subject to a different privacy policy.

Any third party that receives your data is required to handle it securely and use it only for the specific purpose for which it was shared.

6 Cookies and Tracking Technologies

luke55 uses cookies and similar technologies to keep the platform running smoothly, remember your preferences and understand how the site is being used. Here is what we use and why:

• Essential cookies: Required for the platform to function. These manage your login session, keep your account secure and remember your language and currency settings. You cannot opt out of these without losing core platform functionality.
• Analytics cookies: Used to understand traffic patterns, which pages are visited most and where users encounter problems. This data is aggregated and does not identify you personally.
• Performance cookies: Help us monitor platform speed, identify slow-loading features and optimise the app and website experience on Android and mobile browsers.
• Preference cookies: Remember settings like your preferred sports markets, last-visited game categories or responsible gaming limits you have applied.

You can manage cookies through your browser settings. Blocking certain cookies may affect how some parts of the platform work, particularly login persistence and personalised settings.

7 How Long We Keep Your Data

We keep your data for as long as your account is active and for a defined period afterwards. Here is a general guide:

• Account data: Retained while your account is open and for a minimum period after closure for audit and fraud prevention purposes.
• Transaction records: Financial transaction history is retained for a standard period to support dispute resolution, account reviews and any legally required record-keeping.
• Gaming activity logs: Session and wagering history is retained to support responsible gaming monitoring, bonus verification and any disputes about game outcomes.
• Support communications: Messages between you and the support team are kept for a reasonable period after the matter is resolved.
• Identity verification documents: Retained only for as long as required and then securely deleted.

When data is no longer needed and retention requirements have been met, it is deleted or anonymised so that it can no longer be linked back to you personally.

8 How We Protect Your Data

luke55 applies technical and organisational security measures to protect your personal information from unauthorised access, loss or misuse. Key measures include:

• Encrypted data transmission using HTTPS/TLS across the website and app.
• Passwords are stored in hashed form — not as plain text. Even internally, we cannot see your password.
• Access to personal data is restricted to staff who genuinely need it to perform their role.
• Payment transactions are processed through the payment provider's secure infrastructure. We do not pass card or wallet credentials through our own servers.
• Regular internal reviews of data handling procedures and access controls.

No system is completely invulnerable, but we take reasonable steps to reduce risk and respond quickly if an issue is detected. If a significant data breach were to occur that affects your personal information, we would notify affected users promptly.

9 Your Rights Over Your Data

You have rights in relation to the personal data luke55 holds about you. These include:

• Access: You can request a summary of the personal data we hold about your account.
• Correction: If any of your account information is inaccurate, you can request that it be updated.
• Deletion: You can request that your account and associated personal data be deleted. Note that some data may need to be retained for a defined period for legal or audit reasons, even after deletion is requested.
• Restriction: In certain circumstances you can ask us to limit how we use your data while a query is being resolved.
• Withdrawal of consent: Where we process your data based on consent — for example, optional marketing communications — you can withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the luke55 support team through the platform helpdesk. We will respond to verified requests within a reasonable timeframe. We may need to confirm your identity before processing a data rights request.

10 Minors and Age Restrictions

luke55 is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under 18. If we become aware that an account has been created by someone under the minimum age, that account will be closed and any associated data deleted.

If you believe a minor has created an account on luke55, please contact us through the support helpdesk so we can investigate and act promptly.

Parents and guardians who are concerned about young people accessing online gaming platforms can use device-level parental controls or contact the platform directly to report a concern.

11 Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in how we operate, the services we offer or applicable requirements. When we make changes, the updated policy will be published on this page with a revised "Last updated" date.

For material changes — particularly those that affect how we use your personal data in a new way — we will make reasonable efforts to notify active users before the changes take effect.

Continued use of the platform after an update is published constitutes acceptance of the revised policy. If you disagree with any change, you can close your account and request deletion of your data by contacting support.

12 Contact and Data Queries

If you have questions about this Privacy Policy, want to know what data we hold about you, or need to make a data rights request, please reach out through the support helpdesk available within the platform.

You can also find answers to common account and data questions on the FAQ page.

Support contact: [email protected]